Our Story, Mission & Regulatory Compliance
Our Story
Tenanta was established to address a structural gap in the UK private rented sector. Many reliable tenants are unable to access housing because they cannot provide a traditional guarantor, while landlords face heightened counterparty risk as regulatory reforms have capped tenancy deposits.
Our service provides a contractual rent guarantee that balances these needs. Tenants secure access to quality homes, and landlords gain confidence that obligations under the tenancy will be met. The result is a more stable, efficient, and transparent rental market.
Our Mission
Our mission is to create fairer and more secure tenancies for all parties:
- Tenants – by offering a pathway to accommodation where family or institutional guarantors are not available;
- Landlords and letting agents – by reducing uncertainty in rental income streams and mitigating arrears risk;
- The wider market – by reinforcing professional standards, supporting compliance, and embedding responsible practices into tenancy relationships.
We believe secure housing is foundational to economic and social stability, and our guarantor service supports that objective.
Regulatory Compliance
Tenanta operates within a contractual framework that aligns with the requirements of UK law and the expectations of regulators and industry bodies:
Consumer protection
Agreements incorporate tenants’ statutory rights, including cancellation rights under the Consumer Contracts Regulations 2013 where relevant.
Housing law compliance
Our guarantees are designed to complement assured shorthold tenancy agreements and equivalent legal frameworks in England, Wales and Scotland.
Data protection
We comply with the UK Data Protection Act 2018 and UK GDPR, ensuring appropriate safeguards for all personal information processed.
FCA principles
Although guarantor agreements are not regulated credit products, Tenanta voluntarily follows the FCA’s principles of fairness, clear communication, and proportionate remedies.
Our Commitment
We are committed to:
- Providing transparent, legally robust agreements for both tenants and landlords.
- Supporting structured mediation and repayment plans as alternatives to eviction.
- Acting responsibly in the handling of arrears and disputes.
- Aligning our business model with the highest standards of governance and compliance.
Compliance Statement
Tenanta provides contractual guarantor services. We do not provide financial advice, credit facilities, or regulated insurance products.
Our communications are intended to be clear, fair and not misleading, and should not be relied upon as financial advice.
Customers are encouraged to seek independent professional guidance where appropriate.
