Tenanta || Tenancy Guarantee

Website Ownership

This website is the property of Tenancy Guarantee Solutions Ltd, trading as Tenanta (registered trademark) and operating at tenanta.co.uk. Tenancy Guarantee Solutions Ltd is a private limited company incorporated in England and Wales under registration number 15629428, and is a wholly-owned subsidiary of Jefferson & Bennett Holding Ltd(registration number 13678893).

By accessing or using this website, you acknowledge that you have read, understood, and agree to be legally bound by these terms and conditions, together with any policies, notices, or disclaimers referenced herein or otherwise made available on this website.

Copyright and Trade Marks

The contents of this website are © Tenancy Guarantee Solutions Ltd, trading as Tenanta (registered trademark). All rights are reserved. Reproduction, distribution, transmission or storage of part or all of the contents, materials or available assets on this website (collectively, the “Materials”) in any form is strictly prohibited other than in accordance with the limited licence set out below.

Licence to Re-copy for Limited Purposes

You are granted a revocable, non-exclusive, non-transferable licence to download, display or print extracts of the Materials solely for personal, non-commercial use, provided that:

You acknowledge Tenancy Guarantee Solutions Ltd (trading as Tenanta) as the source of the Materials. Such acknowledgement must include the company name and the website address www.tenanta.co.uk in any copy of the Materials; and

You inform any recipient of the Materials that these Terms and Conditions apply to them and that their use of the Materials constitutes acceptance of and agreement to be bound by these Terms and Conditions.

Except as expressly permitted above, this licence does not permit incorporation of the Materials, or any part thereof, into any other work, publication, or website, whether in hard copy, electronic format, or any other medium. In particular, but without limitation, no part of the Tenanta website — including photographs, text, graphics, case studies, or digital assets — may be reproduced, distributed, stored or copied for any commercial purpose without the prior written consent of Tenancy Guarantee Solutions Ltd. Framing, mirroring, or linking to this website without such consent is also prohibited.

Tenanta is a registered trademark of Tenancy Guarantee Solutions Ltd in the United Kingdom and other jurisdictions. All rights in the Tenanta name, logo, and brand identity are reserved. Any unauthorised use is strictly prohibited and may give rise to civil and/or criminal liability.

Certain data displayed on this website may incorporate information from official sources. Where applicable, such data is reproduced under licence and remains subject to Crown copyright and the terms of the relevant governmental or regulatory body.

Disclaimer

Tenancy Guarantee Solutions Ltd, trading as Tenanta, takes reasonable care to ensure that the information published on this website is accurate at the time of inclusion. However, no warranty or representation is given as to its accuracy, completeness, or suitability for any particular purpose. The contents of this website (including these Terms and Conditions) are subject to change without notice, and it is your responsibility to review the Terms and Conditions each time you access this website.

To the fullest extent permitted by applicable law, Tenancy Guarantee Solutions Ltd, its group companies, directors, officers, employees, agents and contributors disclaim all liability and responsibility for any direct, indirect or consequential loss or damage (including, without limitation, loss of profits, business interruption, loss of data, or loss of goodwill) arising out of or in connection with:

your use of, or reliance upon, this website or its contents;
any error, omission, inaccuracy, or defect in the information available on this website;
any inability to access or use this website, whether due to interruption, suspension, or technical failure; or
any virus, malware, or other technologically harmful material that may infect your computer equipment, software, or data as a result of your use of this website.

No representation, warranty, undertaking or condition, express or implied, is made as to the availability, quality, performance, accuracy, fitness for purpose or freedom from error or omission of this website or its content. Nothing contained on this website shall be regarded or relied upon as constituting financial, legal, tax, or other professional advice. You should obtain independent professional advice before taking, or refraining from taking, any action based on information obtained from this website.

Governing Law and Jurisdiction

These Terms and Conditions, and any non-contractual obligations arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with your use of this website.

Privacy Policy (Introduction)

This Privacy Policy is issued on behalf of Tenancy Guarantee Solutions Ltd, trading as Tenanta (registered trademark) and operating at tenanta.co.uk. References in this Privacy Policy to “Tenanta”, “we”, “us” or “our” mean Tenancy Guarantee Solutions Ltd (company number 15629428), which is the data controller responsible for processing your personal data in accordance with applicable data protection laws. Tenancy Guarantee Solutions Ltd is registered as a Data Controller with the Information Commissioner’s Office under registration number ZB637507.

We are committed to protecting your personal data and respecting your privacy. This Privacy Policy, together with our Terms and Conditions and any other notices or policies referred to herein, explains how we collect, use, disclose and safeguard personal data when you visit our website or otherwise engage with our services.

Please note that all personal data transmitted to an official Tenanta email address (regardless of purpose) may be stored on our information technology systems and may be subject to appropriate monitoring, review and safeguarding measures. Such monitoring is undertaken strictly for the purposes of protecting confidential and personal data, detecting potential data breaches, and preserving the integrity and security of our systems, consistent with our legitimate business interests.

This website is not directed at, nor intended for use by, children. We do not knowingly collect personal data relating to individuals under the age of 18.

This Privacy Policy was last updated in September 2025 and supersedes any prior version. We may amend or update this Privacy Policy from time to time, and any material changes will be notified by updating the date of issue and, where appropriate, providing a prominent notice on this website.

Personal Data We Collect

As part of our operations, we collect, use, store and transfer different categories of personal data, depending on your relationship with us (for example, as a tenant, landlord, letting agent, guarantor applicant, service provider, or job applicant).

Identity Data – such as name, title, date of birth, gender, and national identifiers (e.g., passport, driving licence, or national insurance number).
Contact Data – including postal address, email address, and telephone numbers.
Financial Data – such as bank account details, payment information, creditworthiness data, income and expenditure information.
Dependents’ Data – where relevant to the provision of our services (e.g., where a guarantor arrangement covers dependents).
Transaction Data – including records of services requested or received, tenancy details, rent obligations, and guarantor agreements.
Technical Data – including internet protocol (IP) address, browser type and version, device identifiers, time zone setting, and website usage analytics.
Marketing and Communications Data – such as your preferences for receiving communications from us.
Recruitment Data – including information provided in an application form or CV, proof of right to work, employment history, references, and (where permitted) information regarding criminal convictions and offences.

In certain contexts, we may also collect Special Categories of Personal Data (referred to in this Privacy Policy as “Sensitive Personal Information”). This may include information relating to racial or ethnic origin, religious or philosophical beliefs, health, medical condition, or disability-related requirements, sexual orientation or sexual life, and information relating to criminal convictions and offences.

We will only collect and process Sensitive Personal Information where it is strictly necessary, where you have provided explicit consent, or where we are otherwise permitted or required to do so under applicable data protection laws (for example, in the context of verifying right-to-rent or conducting anti-money laundering checks).

How We Collect Personal Data

We collect personal data about you using a variety of methods, depending on your relationship with us and the context in which you engage with our services. These methods include:

1. Direct Interactions

Completing online or offline forms, surveys, or applications on our website or via our service partners.
Corresponding with us by post, telephone, email, live chat, social media, or other communication channels.
Submitting information in connection with a guarantor, tenancy, or related service request.
Participating in the recruitment process (for example, by submitting a CV or completing application forms).
Engaging with us via property portals or third-party platforms when making service enquiries.

2. Indirect Interactions

Payment service providers, financial institutions, or credit reference agencies.
Data brokers or aggregators (for example, providers of tenant or property market information).
Property portals or platforms (such as Rightmove, Zoopla or similar UK-based providers).
Social media and technology companies (for example, Facebook or LinkedIn, some of which may be located outside the UK or EEA).
Publicly accessible sources and official registers, including Companies House, the Electoral Register, Government or law enforcement databases, and other regulatory or supervisory authorities.

3. Aggregated Data

We also collect, use and share aggregated data for statistical, analytical, and service-improvement purposes. Aggregated data may be derived from your personal data but does not directly or indirectly reveal your identity. Where aggregated data is linked or combined with your personal data in a way that enables you to be identified, we treat such combined data as personal data and process it in accordance with this Privacy Policy.

How We Use Your Personal Data

We process personal data for a variety of business, operational, legal and compliance purposes. The purposes for which we may use your personal data include:

Service Provision – to process and administer guarantor applications, tenancy agreements, or related services, and to manage our relationship with tenants, landlords, letting agents and guarantors.
Communications and Marketing – to contact you with information about services, updates, or offers which we believe may be relevant to you, including communications relating to guarantor arrangements or tenancy obligations.
Recruitment and Employment – to process job applications, conduct background checks, verify right to work, and, where applicable, administer employment relationships.
Legal and Regulatory Compliance – to comply with applicable laws and regulations, including anti-money laundering (AML) requirements, right-to-rent checks, anti-fraud measures, and other statutory or regulatory obligations.
Business Operations – to help us operate, develop, and protect our business; improve efficiencies; maintain accurate records; provide staff training; and monitor customer service standards.
Risk Management – including identity verification, creditworthiness assessments, fraud prevention, due diligence, utility switches, debt recovery, and claims management.
Analytics and Improvements – to monitor and improve the functionality, presentation and performance of our website and digital platforms; optimise marketing and advertising; and support service development.
Security and Monitoring – including network and system security, call recordings, and other appropriate monitoring activities to preserve the integrity and security of our operations.
Corporate Transactions – to facilitate business transfers, acquisitions, or restructurings, and to manage referrals or commission entitlements with relevant third parties.

We may also process your personal data to refer you, where relevant, to third-party service providers (for example, referencing agencies, insurers, or professional advisers), always in compliance with applicable data protection laws.

Lawful Bases for Processing

We rely on one or more of the following lawful bases under the UK GDPR when processing your personal data:

Consent (Article 6(1)(a)) – where you have given us your explicit consent for a specific purpose.
Contractual necessity (Article 6(1)(b)) – where the processing is necessary for the performance of a contract with you or to take steps at your request prior to entering into a contract.
Legal obligation (Article 6(1)(c)) – where we are required to comply with a legal or regulatory obligation.
Legitimate interests (Article 6(1)(f)) – where processing is necessary for our legitimate business interests (or those of a third party) and your interests and fundamental rights do not override those interests.

Where we process special category (sensitive) personal data, additional legal bases may apply, including explicit consent, publicly available data, or processing necessary for legal claims.

Cookies and Similar Technologies

The Tenanta website and applications may automatically collect technical data about your equipment, browsing actions and usage patterns through cookies and similar technologies. This helps us to:

Understand how our services are used.
Improve website functionality and user experience.
Monitor adoption of features and technical performance (including crashes and errors).
Support advertising, retargeting and campaign optimisation.

We use analytics services, including Google Analytics, to help us evaluate and improve our services. Cookies deployed on our website do not capture information such as your name, email address, or billing details, but may collect anonymised technical data about your device and browsing activities.

Some devices may also detect approximate location data (e.g. latitude and longitude). If this functionality is enabled, you will be prompted to provide permission before location data is accessed. You may withdraw consent or disable location settings within your device or browser at any time.

For more detail about how we use cookies, and how you can manage your preferences, please refer to our Cookie Policy.

Disclosures of Your Personal Data

We may share your personal data with carefully selected and trusted third parties where this is necessary for the proper performance of our services, for compliance with legal or regulatory requirements, or for the protection of our legitimate interests. Such disclosures may include:

Service Partners – including IT and system administration providers, cloud hosting platforms, website support providers, and other operational vendors who assist in the delivery of our services.
Verification and Compliance Providers – such as anti-money laundering (AML) and identity verification providers, fraud prevention agencies, credit reference agencies, and right-to-rent check service providers.
Tenancy and Guarantor Services – including tenancy deposit schemes (or deposit replacement service providers), utility switch services, utility suppliers, referencing agencies, property managers, landlords, letting agents, or other parties involved in the relevant tenancy or guarantor arrangement.
Professional and Corporate Advisers – including lawyers, auditors, accountants, consultants, bankers, insurers, and other professional service providers engaged by us or our group.
Regulators and Authorities – such as local authorities, HM Land Registry, HM Revenue & Customs, law enforcement agencies, and other governmental or regulatory bodies where disclosure is required by law or regulation.
Commercial Counterparties – including other agents or intermediaries with whom we have a sub-agency or referral agreement, and the counterparty to a tenancy or guarantor transaction.
Analytics and Marketing Partners – including third-party data services that assist with segmentation and audience insights, advertising networks, and social media platforms (such as Google or Facebook) to enable the serving of targeted Tenanta advertisements where lawful to do so.
Corporate Transactions – where we sell, transfer, or merge parts of our business or assets with another organisation, or where we consider such a transaction. In such cases, the acquiring entity may use your personal data in the same manner as set out in this Privacy Policy.

Where you apply for a role with us, we may disclose or share your personal data with recruitment service providers and, where relevant, within Jefferson & Bennett Holding Ltd (our parent group), but only for recruitment, HR and employment administration purposes.

We require all third parties with whom we share your personal data to respect its confidentiality, to process it only for the specified purposes, and to do so in compliance with our instructions and applicable law. We do not permit our service providers to use your personal data for their own purposes, and we only allow them to process your personal data where it is lawful and necessary to do so in connection with the services they provide to us.

Data Security

We are committed to protecting the confidentiality, integrity and availability of your personal data. To this end, Tenancy Guarantee Solutions Ltd has implemented appropriate technical and organisational measures designed to prevent unauthorised access, unlawful processing, accidental loss, destruction or damage of personal data.

These measures include, among others:

Restricting access to personal data to only those employees, contractors and authorised third parties who have a business need to know, subject to contractual and confidentiality obligations;
Applying security safeguards to our IT systems, networks, and communication channels;
Systematically monitoring outbound communications (including emails) to protect confidential and personal data and to detect potential security risks;
Encrypting and securely storing sensitive data; and
Maintaining business continuity and incident response frameworks to ensure resilience and recovery in the event of an incident.

We regularly review, test and update our security procedures to address emerging threats and vulnerabilities, in line with industry standards and regulatory requirements.

In the event that we become aware of a personal data breach, we will act promptly in accordance with our legal obligations. Where required, we will notify the Information Commissioner’s Office (ICO) without undue delay. Where the breach is likely to result in a high risk to your rights and freedoms, we will also notify you and provide information on the nature of the breach and recommended steps you can take to protect yourself.

International Transfers

As a general principle, we seek to ensure that your personal data remains within the United Kingdom. However, in limited circumstances, your personal data may be transferred to, or accessed from, jurisdictions outside the United Kingdom. This may occur, for example, where we engage service providers, counterparties, or professional advisers located overseas, or where our technology and cloud infrastructure providers operate internationally.

Where such transfers are necessary, we will ensure that an adequate level of protection is afforded to your personal data by implementing one or more of the following safeguards, as required under applicable data protection law:

Adequacy Decisions – transferring to countries which have been recognised by the UK Government as providing an adequate level of protection for personal data.
Standard Contractual Clauses (SCCs) – entering into contracts incorporating data protection provisions approved by the UK Information Commissioner’s Office, including the UK Addendum to the EU SCCs, to ensure that personal data receives the same level of protection as in the United Kingdom.
UK–US Data Bridge – where personal data is transferred to certified organisations in the United States that participate in the UK Extension to the EU–US Data Privacy Framework.
Other Lawful Derogations – in exceptional cases, relying on another lawful basis for transfer as permitted under the UK GDPR (for example, where you have explicitly consented, or where the transfer is necessary for the performance of a contract).

You may request further details, or a copy of the relevant contractual safeguards, by contacting us using the details provided in the Contact Us section of this Privacy Policy.

Data Retention

We will retain your personal data for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy any legal, regulatory, tax, accounting or reporting requirements. In determining the appropriate retention period, we consider the nature and sensitivity of the personal data, the potential risks arising from continued storage, the purposes for which we process the data, and whether those purposes can be achieved through other means.

As a general principle:

We will retain personal data for the duration of your engagement with us (for example, as a tenant, guarantor, landlord, or applicant for our services), and for a minimum period of seven years thereafter to meet legal, regulatory and accounting obligations;
In certain circumstances, we may retain data for longer if required by law, regulation, or to establish, exercise or defend legal claims;
Where personal data is no longer required, we will either securely delete or anonymise it. Anonymised data may be retained and used indefinitely, as it ceases to identify you.

By way of example, video or call recordings processed for security, compliance or training purposes are retained only for limited periods, and are automatically overwritten once those periods expire, unless required for investigative or legal purposes.

Recruitment Data

Where you apply for a role with us and your application is unsuccessful, we will normally retain your personal data for six months following notification of our decision in order to demonstrate compliance with applicable employment and equality laws.
Unless you request otherwise, we may also retain your details for a further 18 months after notification of our decision in order to consider you for future vacancies within the Jefferson & Bennett Holding Ltd group. If you prefer that we do not retain your data for this purpose, you may request deletion by contacting us using the details in the Contact Us section of this Privacy Policy.

Your Legal Rights

Under applicable data protection law, you may exercise certain rights in relation to the personal data we hold about you. Subject to conditions and exemptions, these rights include the right to:

Access – obtain a copy of the personal data we hold and process about you, together with details of:
- The purposes of processing;
- The categories of personal data concerned;
- The recipients or categories of recipients to whom the personal data has been or will be disclosed; and
- The envisaged retention period (or the criteria used to determine that period).
Rectification – request the correction of any inaccurate or incomplete personal data we hold about you.
Erasure – request the deletion of personal data we hold about you, where there is no lawful basis for us continuing to process it.
Restriction – request that we suspend the processing of personal data in certain circumstances (for example, if you contest its accuracy or object to its processing).
Portability – request that your personal data be transmitted to you or to a third party of your choice, in a structured, commonly used and machine-readable format, where technically feasible.
Object – object at any time to our processing of your personal data where we are relying on legitimate interests as the legal basis, including to object to direct marketing.
Automated Decision-Making – request not to be subject to decisions based solely on automated processing, including profiling, which have legal or similarly significant effects on you.

We will usually respond to valid requests within one month of receipt. For complex requests, or where multiple requests are made, this period may be extended by up to two further months. We will inform you if such an extension is required.

To protect your privacy, we may need to verify your identity before acting on your request. This may involve requesting additional information to confirm your identity and rights.

Generally, you will not be required to pay a fee to exercise your rights. However, we reserve the right to charge a reasonable fee or refuse to comply where a request is manifestly unfounded, repetitive or excessive.

Please note that in certain circumstances, your rights may be subject to legal limitations, and we may not be able to comply with your request in full. Where this is the case, we will explain the reasons for our decision.

Marketing

You have the right to withdraw your consent to receive marketing communications from us at any time. You may do so by:

Clicking the “unsubscribe” or opt-out link in any marketing email you receive;
Adjusting your communication preferences using the tools we may make available to you (for example, via your online account, if applicable); or
Contacting us directly at privacy@tenanta.co.uk.

Withdrawal of consent will not affect the lawfulness of processing carried out before consent was withdrawn. Please note that even if you opt out of receiving marketing, we may still contact you in relation to services you have requested, transactions you are involved in, or important legal or regulatory updates.

Third-Party Marketing

We will obtain your express opt-in consent before sharing your personal data with any third party outside of the Jefferson & Bennett Holding Ltd group of companies for their own direct marketing purposes.

If you subsequently wish to withdraw consent or stop receiving marketing from such third parties, please follow the unsubscribe instructions in their communications or consult their privacy policies.

How to Contact Us

If you have any questions about this Privacy Policy, or about how we handle your personal data, please contact our Data Protection Officer (DPO) using the details below:

Email: privacy@tenanta.co.uk
Post: Data Protection Officer
Tenancy Guarantee Solutions Ltd
86–90 Paul Street, 3rd Floor
London
EC2A 4NE
United Kingdom

If you have concerns or a complaint about the way in which we process your personal data, we encourage you to contact us in the first instance so that we can attempt to resolve your concerns through our internal complaints procedure.

You also have the right to lodge a complaint directly with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection matters:

Website: www.ico.org.uk
Telephone: +44 (0)303 123 1113

Anti-Money Laundering

Tenancy Guarantee Solutions Ltd, trading as Tenanta, is committed to conducting its business in a transparent and responsible manner, consistent with our legal and regulatory obligations. We recognise that the guarantor and wider rental services sector may be targeted by organised criminals seeking to launder the proceeds of unlawful activity. We are determined to prevent such misuse of our services by fully cooperating with the competent authorities and reporting suspicious activity to the National Crime Agency (NCA).

In line with this commitment, we adhere strictly to all applicable laws and regulations, including without limitation the:

Proceeds of Crime Act 2002;
Money Laundering, Terrorist Financing and Transfer of Funds (Information on the Payer) Regulations 2017 (as amended);
Bribery Act 2010; and
Terrorism Act 2000.

Our Anti-Money Laundering (AML) policy applies to all of our customers, including tenants, guarantors, landlords and letting agents. Accordingly, we are required to obtain, verify and retain evidence of our customers’ identity, and, where appropriate, evidence of ownership of property and/or the source and destination of funds.

We are unable to proceed with any application or provide services if satisfactory evidence cannot be obtained. Verification of identity will be undertaken through electronic identity checks, which may also involve a credit reference search. Customer due diligence records are retained for a minimum of seven years, in compliance with applicable law.

Tenancy Guarantee Solutions Ltd is registered with and supervised by HM Revenue & Customs for compliance with the Money Laundering Regulations 2017.

If you would like to speak with us about our AML compliance framework, please contact us at enquiries@tenanta.co.uk.

Indemnity and Limitation of Liability

You acknowledge that you are solely responsible for your use of this website and any results, information or materials derived from it. To the fullest extent permitted by law, all warranties, conditions, undertakings, representations and terms (whether express or implied, statutory or otherwise) are excluded.

Except in relation to liability that cannot lawfully be excluded or limited, including liability for death or personal injury arising from negligence, or liability for fraud or fraudulent misrepresentation, Tenancy Guarantee Solutions Ltd and all contributors to this website disclaim all liability for any loss or damage (including, without limitation, indirect or consequential loss, loss of profits, loss of goodwill, business interruption or loss of data) arising out of, or in connection with, your use of, or inability to use, this website or its contents, whether in contract, tort (including negligence), breach of statutory duty, or otherwise.

Whilst we endeavour to ensure that the content and standard of this website remain accurate, up-to-date and reliable, we do not accept any continuing obligation or responsibility to operate, maintain, or make available this website (or any particular part of it).

If any provision of these Terms and Conditions (including provisions excluding or limiting liability) is held to be invalid, illegal, or unenforceable for any reason, the remaining provisions shall continue in full force and effect.

These Terms and Conditions, together with your use of this website, shall be governed exclusively by the laws of England and Wales. The courts of England and Wales shall have exclusive jurisdiction to resolve any disputes arising out of or in connection with them.

Nothing in these Terms and Conditions affects your statutory rights as a consumer.

Tenancy Guarantee Solutions Ltd is a company registered in England and Wales (registration number 15629428), with its registered office at 86–90 Paul Street, 3rd Floor, London, EC2A 4NE, United Kingdom.

Terms & conditions and privacy policy